Return & Refund Policy

Return & Refund Policy

At AuraIPL, your confidence and satisfaction come first. We understand that purchasing a beauty device is a personal choice, and we want you to feel completely secure when shopping with us. That’s why we’ve designed a clear and customer-friendly return policy tailored for our UAE customers.

✅ Eligibility for Returns

  • Returns are accepted within 7 days of receiving your order.

  • The product must be unused, undamaged, and in its original packaging (including box, accessories, manuals, and protective films).

  • For hygiene and safety reasons, any device that shows signs of use on skin or hair cannot be returned.

  • If you receive an item that is defective or damaged on arrival, we’ll replace it at no extra cost.

🔄 Exchange & Replacement

  • If your device arrives faulty or develops a technical issue within the first 12 months, you are entitled to a free replacement under warranty.

  • Exchanges are possible if you ordered the wrong model, provided the product remains sealed and unused.

💸 Refund Process

  • Approved refunds will be processed back to your original payment method (Credit/Debit card, Tabby, or other UAE payment partners).

  • Please allow 7–10 working days for the refund to reflect, depending on your bank or payment provider.

  • Shipping and handling fees (if any) are non-refundable, unless the return is due to our error.

🚚 Return Shipping

  • For returns within the UAE, we’ll arrange easy courier pick-up at your convenience.

  • Return shipping costs will be covered by AuraIPL in case of faulty or incorrect items.

  • If the return is due to a change of mind, the customer may bear the courier fee.

🙋 Need Help?

Our dedicated UAE support team is here to guide you every step of the way. Whether it’s about product use, troubleshooting, or returns, we’re just a message away.

📧 Email: Auraipluae@gmail.com
🕘 Available 7 days a week for your convenience.

At AuraIPL, we don’t just sell devices we build trust. Every order is backed by our warranty, after-sales care, and customer-first return policy, because your smooth skin journey should be completely worry-free.